As a CRO Specialist, you will be responsible for optimising websites and digital experiences to maximise conversion rates and improve the overall user journey of clients' websites. You’ll conduct in-depth analyses, design and execute A/B tests, and work collaboratively with our UX, creative, research, and development teams to drive measurable improvements. You’ll utilise your analytical skills and creative thinking to transform data into actionable insights that enhance client performance and deliver high ROI.

The ideal candidate has a real passion for website performance, a deep understanding of what contributes to driving success, a real interest in understanding our clients’ businesses, alongside a strong understanding of CRO principles.

Key Responsibilities:

Conduct Comprehensive CRO Audits: Perform thorough audits of client websites and digital assets, identifying barriers to conversion, such as navigation, content gaps, and design flaws. Assess usability, site speed, mobile responsiveness, and overall user experience to pinpoint key areas for improvement.

Develop Data-Driven Testing Strategies: Based on research and insights, design and plan A/B, multivariate, and split testing strategies aimed at improving conversion rates. Collaborate with stakeholders to establish goals, hypotheses, and KPIs for each test to ensure meaningful and measurable outcomes.

Analyse User Behaviour and Engagement Metrics: Utilise a range of tools, including Google Analytics, Clarity, Hotjar, and VWO, to gather detailed insights into user behaviour. Conduct heatmap and session recording analysis to understand user interactions, pain points, and navigation patterns, using this data to make informed recommendations.

Create and Present Test Hypotheses: Work closely with clients and internal teams to communicate the purpose and goals of each test. Outline clear and compelling hypotheses for each experiment, ensuring alignment on objectives, expected outcomes, and performance metrics.

Collaborate with Cross-Functional Teams: Engage with UX designers, developers, content creators, SEOs and other digital marketing specialists across the team to implement CRO strategies that are cohesive with overall digital marketing efforts. Ensure that test variations are effectively deployed and that designs align with brand standards.

Implement Testing Solutions: Manage the technical setup and implementation of testing variations, collaborating with the development team where necessary. Monitor test setups to ensure proper functioning, troubleshoot issues, and make adjustments as needed to maintain test accuracy and validity.

Analyse and Report Test Outcomes: After each test, evaluate results using statistical analysis to determine significance and impact on conversion rates. Prepare detailed reports, showcasing performance metrics, insights, and actionable recommendations for future optimisation. 

Provide Clear, Data-Backed Recommendations: Translate findings into clear, actionable insights and recommendations for clients, explaining how proposed changes can impact conversions and user experience. Tailor insights to suit client objectives and present ideas in a way that aligns with their business goals. Confidently present these back to clients in meetings.

Monitor and Optimise for Continuous Improvement: Consistently review and evaluate test performance, learning from both successful and underperforming experiments. Develop an optimisation roadmap for each client, incorporating continuous learning and evolving strategies to drive improvements over time.

Stay Informed on CRO and UX Best Practices: Keep up to date with industry trends, emerging CRO tools, and best practices to bring fresh, innovative ideas to client projects. Attend workshops, webinars, and industry events to stay current with evolving CRO methodologies and tools.

Manage Client Relationships and Expectations: Act as a CRO advisor to clients, fostering strong, trustworthy relationships by regularly communicating progress, test results, and strategic recommendations. Adjust and refine strategies in response to client feedback and evolving market demands.

Contribute to CRO Knowledge and Learning: Share knowledge and insights with the wider team, participating in training sessions and contributing to case studies and internal documentation. Mentor junior team members where appropriate, fostering a culture of data-driven optimisation across the agency.

Participate in key agency pitches & client accounts: Take part in key new business pitches where CRO offers a positive solution to client needs. Support wider teams on key client accounts with your expertise when called upon.

Skills & Experience:

Proven Experience in CRO and Digital Marketing: Significant experience in a CRO role within an agency or client-side digital marketing environment, with a proven track record of delivering measurable improvements to conversion rates and user experience. Demonstrable experience in developing, managing, and reporting on CRO strategies for a range of clients and industries is highly valued.

Advanced Proficiency with CRO and Analytics Tools: Deep understanding of tools such as Google Analytics, Clarity, Hotjar, Optimizely, VWO, Crazy Egg, and Google Tag Manager (or equivalents). Ability to set up advanced tracking, funnels, goals, and other metrics to gain valuable insights into user behaviour. Experience with using heatmaps, session recordings, and user surveys to complement data-driven CRO strategies.

Strong Data Analysis Skills: Excellent analytical skills, with the ability to interpret complex data sets and extract actionable insights. Proficient in statistical methods used in CRO, including significance testing and multivariate analysis. More advanced knowledge of data analysis tools for manipulating and interpreting test results is beneficial.

Expertise in Designing and Running A/B and Multivariate Tests: Experience in designing rigorous A/B and multivariate tests, with a solid understanding of test methodology, statistical significance, and the factors that influence accurate test results. Familiarity with test prioritisation frameworks like ICE (Impact, Confidence, Ease) or PXL (Potential, Importance, Ease) - or equivalents - to ensure tests are selected and implemented effectively.

Understanding of UX and User-Centred Design Principles: Strong understanding of user experience (UX) principles, including usability, accessibility, and responsive design. Ability to assess and make recommendations based on UX best practices, ensuring that optimisation suggestions enhance usability and user engagement across devices and platforms whilst also taking into consideration the wider marketing mix.

Basic Knowledge of HTML, CSS, and JavaScript: Familiarity with front-end development basics is beneficial for implementing tests, troubleshooting issues, and communicating effectively with development teams. While not essential, the ability to make minor code adjustments can enhance efficiency and accuracy in test execution.

Strategic Thinking with a Results-Driven Approach: Strong problem-solving and critical-thinking skills, with the ability to devise strategic optimisation plans that align with business goals. A proactive, results-focused mindset to maximise the impact of CRO efforts and demonstrate clear ROI to clients.

Excellent Communication and Presentation Skills: Ability to communicate complex findings in a clear and concise manner to clients and internal teams. Strong presentation skills to convey insights, rationale, and recommendations in an engaging and professional manner. Experience in preparing client-ready reports and delivering presentations to key stakeholders is an asset.

Collaboration and Teamwork: Experience working collaboratively within cross-functional teams, including UX, design, development, and digital marketing teams. A team player who values input from others and can integrate multiple perspectives to deliver well-rounded CRO solutions.

Time Management and Organisational Skills: Exceptional organisational skills to manage multiple client projects and deadlines efficiently. Ability to prioritise tasks, track progress, and manage time effectively. Experience using project management tools would be beneficial.

Continuous Learning and Adaptability: A commitment to staying informed on the latest CRO, UX, and digital marketing trends and best practices. A flexible, adaptable mindset with a desire for continuous improvement, allowing for quick adjustments to strategies in response to client needs or new industry developments.

Client-Facing Experience and Relationship Management: Experience in client-facing roles, with a strong understanding of how to build and maintain positive client relationships. Ability to manage client expectations, provide clear and consistent updates, and respond to feedback constructively to strengthen client trust and satisfaction.

Why Clicky?

We are a leading UK-based digital agency, specialising in delivering comprehensive strategies for clients across a wide range of industries. We pride ourselves on building strong client relationships, providing exceptional customer service, and achieving results that drive business success. If you are passionate about influencing and managing high quality, performance-centric websites then we want to hear from you.

You will be working with a knowledgeable and passionate team of experts across an exciting portfolio of clients.

As an agency, we’re committed to fostering meaningful relationships within our team and creating a culture where everyone excels. Our most important asset is our team, so we’re focused on making Clicky an amazing place to work. So much so that we’re officially one of the Top 100 Small Companies to work for in the UK, in the Top 40 of Media and Marketing Agencies to work for and we’re a certified B Corp. If you join our team, you’ll be offered:

• A competitive salary

• 25 days holiday + your birthday + bank holidays

• A customised personal development plan and clear career progression

• Tailored commission scheme to reward performance

• Healthcare benefits

• A full range of additional benefits including life assurance, pension scheme, free eye tests and flu jabs, free access to financial welfare and mental wellbeing support, discounts with partners, cycle to work scheme to name just a few, alongside everything else you’d expect from a leading digital agency!)

• Giving you time dedicated to supporting charities

• The flexibility to work from home and the office with core days at Manchester/Chester HQ