Why Clicky?

As an agency, we’re committed to fostering meaningful relationships within our team and creating a culture where everyone excels. Our most important asset is our team, so we’re focused on making Clicky an amazing place to work. So much so that we’re officially one of the Top 100 Small Companies to work for in the UK, in the Top 40 of Media and Marketing Agencies to work for and we’re a certified B Corp. If you join our team, you’ll be offered:

• 25 days holiday + your birthday + bank holidays

• Healthcare

• A competitive salary

• A tailored personal development plan and clear career progression

• The flexibility to work from home and the office with core days at Chester HQ

On top of all of the above, you’ll be working as part of a talented, passionate team to drive transformational digital performance for big brands.  This role comes with a range of benefits.

Responsibilities & duties

Client management - you will manage our client accounts, looking for ways to drive client satisfaction and growth for cross-agency clients. You will also liaise with clients on a day-to-day basis, supporting on strategies, campaigns and key projects within the agency - managing the wider account team to ensure delivery on time, to brief and within budget, whilst delivering exceptional results.

Client Performance, Strategy + Growth - you are responsible for the overall performance and workflow on your accounts and the profitable retention and growth of our existing business. You will work closely with the Head of Client Strategy to ensure the approach for your clients is as required to hit targets.

Client Experience + Satisfaction - you will ensure that client satisfaction remains high across your retained accounts - measured through NPS. You will work with senior members of the Client Services team to consistently improve renewal and retention rates.

 Qualifications and Skills 

• At least 2-3 years’ experience as an Account Manager (or equivalent) within a digital agency or similar role

• Excellent communication and interpersonal skills with the ability to build and maintain long-term relationships with senior stakeholders and management

• Experience in working with commercial reports, providing ongoing insights, analysis and recommendations from findings

• Experience of working with a strategist to set key commercial targets and reporting on progress

• A passion for all things digital with a working knowledge of acquisition based activity (paid/SEO/social) as well as on site conversion based activity (CRO/UX/Dev/Design) and how they contribute to the performance marketing mix. 

• High attention to detail and organisation skills.