Role Overview.

You will serve as the main point of contact for clients, overseeing all communications, organisation and management of their digital strategy, from tactic development with our expert team to reporting and performance analysis. This role is heavily client-focused, requiring excellent communication, outstanding relationship and workflow management, with leadership skills to ensure client satisfaction and retention.Key Responsibilities:

• Client Relationship Management:

  • Serve as the day-to-day contact for assigned clients, ensuring their needs are met and expectations exceeded.

  • Build and nurture long-term client relationships, acting as a trusted advisor.

  • Regularly communicate progress, performance metrics, and insights to clients, ensuring transparency and alignment with their business goals.

  • Conduct regular client meetings, both virtual and in-person, to discuss performance, strategy updates, and future opportunities.

• Campaign Strategy & Oversight:

  • Collaborate with clients to understand their business objectives and develop strategies with our team.

  • Oversee the implementation of workflows, coordinating with internal teams to ensure all activities are delivered on time and to a high standard.

  • Proactively identify opportunities for growth and optimisation, presenting these to clients as part of their evolving strategy.

• Performance Monitoring & Reporting:

  • Monitor and track the performance of client activity, using tools like Google Analytics.

  • Provide clear, concise performance reports to clients on a regular basis, highlighting key metrics and future plans.

  • Explain data and insights in a client-friendly manner, ensuring they understand the impact of our work on their overall business performance.

  • Work with clients and specialist teams to set realistic KPIs and continuously track progress against these targets.

• Strategy & Team Coordination:

  • Coordinate with internal teams to ensure client deliverables are met.

  • Ensure that all aspects of the client's strategy are carried out efficiently and effectively.

  • Act as a project/account manager for client initiatives, ensuring timelines, budgets, and client expectations are adhered to.

• Client Retention & Growth:

  • Identify opportunities to grow services and related digital marketing solutions that will benefit the client.

  • Work with the sales and account teams to onboard new clients and ensure a smooth transition into ongoing management.

  • Ensure high levels of client satisfaction to support long-term retention and potential referrals.

  • Consistently improve our renewal and retention rates.

Qualifications & Skills

• 2+ years experience working in Account Management roles

• Experience working with large organisations across a variety of services

• Able to help develop specific and measurable KPIs for each client, plan & platform/channel

• Ability to develop, manage and oversee an effective digital strategy and the associated workflow

• Experience in producing commercial reports, providing ongoing insights, analysis and recommendations from findings

• Providing clients with regular reports & ongoing insight & recommendations on performance

• Used to providing honest and transparent feedback to senior stakeholders and colleagues

• A good knowledge of SEO & Content, Web, CRO, Paid Search and Social and how they contribute to the performance marketing mix

Why Clicky?
We are a leading UK-based digital agency, specialising in delivering comprehensive strategies for clients across a wide range of industries. We pride ourselves on building strong client relationships, providing exceptional customer service, and achieving results that drive business success. If you are passionate about leading exciting client accounts, we want to hear from you.You will be joining at an exciting period for our Client Services team and be working with knowledgeable and passionate colleagues across an exciting portfolio of clients.As an agency, we’re committed to fostering meaningful relationships within our team and creating a culture where everyone excels. Our most important asset is our team, so we’re focused on making Clicky an amazing place to work. So much so that we’re officially one of the Top 100 Small Companies to work for in the UK, in the Top 40 of Media and Marketing Agencies to work for and we’re a certified B Corp. If you join our team, you’ll be offered:

• A competitive salary

• 25 days holiday + your birthday + bank holidays

• Tailored commission scheme to reward performance

• A customised personal development plan and clear career progression

• Healthcare benefit

• A full range of additional benefits including life assurance, pension scheme, free eye tests and flu jabs, free access to financial welfare and mental wellbeing support, discounts with partners, cycle to work scheme to name just a few, alongside everything else you’d expect from a leading digital agency!)

• Giving you time dedicated to supporting charities

• The flexibility to work from home and the office with core days at Manchester/Chester HQ